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Stuck, or a question about a charge? Email us. A real person reads every email.

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Quick answers

How do I cancel?

Open the app. Press Settings, then Manage or cancel my plan. It opens Stripe, where you can cancel in one tap. Your plan stays on until the end of the time you paid for.

It says I'm out of free scans.

Every phone gets 3 free scans. After that you need a plan to keep scanning.

The guess looks wrong.

Try the 3 "Check it yourself" questions. They often fix the order. A clear, close photo in daylight helps too. Local rock clubs are also happy to help.